The Water Division is responsible for providing inter-municipal water supply to homes, businesses, and industries. This division connects and renews water service, monitors water consumption, repairs and installs water mains, and repairs and installs fire hydrants. This division also connects wastewater disposal service; installs, maintains, and replaces sewer mains; maintains sewer leads; and cleans and inspects sewers.
Water Quality is also an important concern to the City of Kalamazoo. Some substances found in groundwater may be beneficial to your health such as fluoride, calcium, and iron. The cities and villages in Kalamazoo County pump and distribute over 8.5 billion gallons of water every year. Each July a water quality brochure is mailed to our citizens explaining the water quality in our area. Michigan also celebrates Water Quality Awareness week in May each year.
For more information about our ongoing commitment to replace all lead water service lines within the Kalamazoo Public Water Supply System, click here.
Customer Service-- Water/Sewer Billing, Payments, Shut-offs for Non-Payment, Transfer of Service, Installation of New Service (also handles Treasury and Assessing calls)
Office Hours: M - F 8:00am - 4:30pm Located at 241 W South St (City Hall) Ph: 269-337-8149
Water Supply-- System Operations, Water Quality, Water Pressure from Water Main
Office Hours: M - F 7:00am - 3:30pm Located at 1415 N Harrison Ph: 269-337-8756
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Field Services-- Maintenance of Water Mains (Bi-Annual Flushing and Repairs), Service Connections, Hydrants, and Water Meters (Please call this office directly for reporting water main breaks, lack of water do to cold/frozen pipes, busted/leaking water meter, leaking fire hydrant, or water running out of a vacant house. **After-Hours Emergencies, please call 269-337-8148.)
Office Hours: M - F 7:00am - 3:30pm Located at 415 Stockbridge Ph: 269-337-8729
Water (Environmental) Basics-- Protect Your Water, Groundwater & Wellhead Protection, Water Testing Information
Office Hours: M - F 7:00am - 3:30pm Located at 1415 N Harrison Ph: 269-337-8658
Lead and Copper Sampling/Testing Hotline: 269-337-8550
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